Comebacks happen. You just don't know how often, or why. Here's how Nolavi works through it, the same way a good mechanic works on a car: find the concern, the cause, the correction, then verify the fix.
Nate felt like comebacks were creeping up, but had no count.
Nolavi found 17 comebacks in 90 days, costing $3,900 in free labor and parts. 11 of them were on two jobs, front end alignments and A/C, mostly from the same bay.
The alignment rack was recalibrated, A/C jobs now get a leak test before the car leaves, and every comeback is logged with a reason.
Comebacks dropped to 4 in the next 90 days, and free labor fell by about $2,900.
How we work. We make changes like this for shops all the time, using each shop's own data. The numbers shown are examples.
Most shops aim for under 2% of repair orders. Track it by job and by tech to find patterns.
Because a few jobs usually cause most of them, often from equipment or a skipped check.
Open the demo and find this kind of problem in a minute. Or book your 14 day free trial: it starts with a quick call, and we set it all up and fit it to your shop.
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