Guides · KPIs

Which numbers should an auto repair shop owner watch every week?

You've got reports everywhere, and you still don't know how the week went. Here's how it played out at our sample shop, the way a mechanic works a car: concern, cause, correction, verification.

1

The concern

Nate had reports in his shop system, his bank, his ads and his payroll, and never looked at most of them.

Nolavi weekly KPI tiles for an auto repair shop: score, average repair order and effective labor rate
The numbers that matter, side by side.
2

The cause

None of them talked to each other, so no single number told him if the week was good or bad.

Table of auto repair shop KPIs against goals including car count, gross profit and payroll share
Each one against your goal.
3

The correction

Nolavi pulls them into one score and the few numbers that matter: car count, average repair order, gross profit, effective labor rate, payroll share and marketing cost per customer, with a plain words report every Monday.

Nolavi Monday report for an auto repair owner showing what went right and what to do next
Explained like a coach would.
4

The verification

Nate reads one page on Monday. His score went from 86 to 93 in two months, and he knows which number moved it.

Example shop. Nate's Auto Repair is Nolavi's sample shop with made up numbers. The steps are exactly how Nolavi works on a real shop's data.

Questions

Quick answers.

What are the most important KPIs for a repair shop?

Car count, average repair order, gross profit, effective labor rate, payroll as a share of sales and cost per new customer.

How often should I check my shop's numbers?

Weekly. Monthly is too late to fix most problems.

Keep reading

See it on a sample shop.

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