You know your customers are due for service. You just never get around to reaching out. Here's how Nolavi works through it, the same way a good mechanic works on a car: find the concern, the cause, the correction, then verify the fix.
Nate had 847 customers who hadn't come back in over six months. He knew some were going elsewhere, but nobody had time to call.
Reminder calls took a front desk person an hour a day and most customers didn't pick up. Without a system, the list just kept growing.
Nolavi watches every repair order. When a customer is due for service based on their last visit mileage and job type, it sends a short friendly text with a link to call or book. Only customers who left happy get one. Oil change customers get a reminder at 4 months. Brake and suspension customers at 11 months.
In the first three months, 94 of the 847 overdue customers came back. That's 94 jobs Nate would have lost to the shop down the street. Nolavi now shows the reminder list on the dashboard, with how many have come back each month.
How we work. We make changes like this for shops all the time, using each shop's own data. The numbers shown are examples.
Auto repair shop marketing. Nolavi runs your ads, pages and posts, and follows every job from the ad to the bank. See how it works
Yes, when the timing fits the job. A text at the right moment, about a service the customer actually needs, brings back roughly 1 in 8 to 1 in 5 overdue customers. The key is matching the reminder to the job, not sending the same message to everyone.
Not when it's about their car. A reminder that says 'your brakes were done 11 months ago, most people get them checked at a year' reads as helpful, not pushy. Nolavi skips customers who've asked not to hear from you.
Open the demo and find this kind of problem in a minute. Or book your 14 day free trial: it starts with a quick call, and we set it all up and fit it to your shop.
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