Guides · Marketing

How many jobs is my repair shop losing to missed calls?

The phone rings while everyone's under a car. You never know who it was. Here's how Nolavi works through it, the same way a good mechanic works on a car: find the concern, the cause, the correction, then verify the fix.

1

The concern

Nate thought he missed a few calls a week.

Nolavi Monday report showing 14 missed calls at an auto repair shop worth about 2,000 dollars
Missed calls, counted in dollars.
2

The cause

Nolavi counted 61 calls last week and 14 unanswered, mostly between 12 and 1. Most were from ads he'd already paid for. At his normal booking rate, that's about 5 missed jobs, around $2,000.

Bar chart of missed calls by hour at an auto repair shop showing most missed at lunch
Lunch was the problem.
3

The correction

Someone now covers the phone over lunch, and every missed call gets a text back within 2 minutes.

4

The verification

Missed calls dropped from 14 to 3 a week, and Nolavi shows the jobs won back every Monday.

Auto repair shop missed call results after covering lunch and texting back
Fixed in a week, checked every Monday.

How we work. We make changes like this for shops all the time, using each shop's own data. The numbers shown are examples.

Auto repair shop marketing. Nolavi runs your ads, pages and posts, and follows every job from the ad to the bank. See how it works

Questions

Quick answers.

How many calls does a typical shop miss?

Many shops miss 15% to 25% of calls, mostly at lunch and closing time.

What's the easiest fix for missed calls?

Cover the busy hours and text back every missed call right away.

Keep reading

See it for yourself.

Open the demo and find this kind of problem in a minute. Or book your 14 day free trial: it starts with a quick call, and we set it all up and fit it to your shop.

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