Guides · Google Ads

My auto repair Google Ads get clicks but no phone calls. Why?

Google says people clicked. Your phone says nobody called. Here's how it played out at our sample shop, the way a mechanic works a car: concern, cause, correction, verification.

1

The concern

Nate's ads got 380 clicks last month and only 11 calls.

Nolavi alerts for an auto repair shop: Google Ads clicks with no calls because of a slow page and after hours ads
Two problems, found from the data.
2

The cause

Nolavi checked where the clicks landed. The ads sent people to the home page, which took 9 seconds to load on a phone and hid the phone number. Half the clicks also came after 7pm, when nobody answered.

Bar chart of auto repair Google Ads clicks by hour showing many clicks after 7pm when the shop is closed
Many clicks came after the shop closed.
3

The correction

We built a fast brake repair page with a big call button, and set the ads to run only while the shop answers the phone.

4

The verification

Calls from ads went from 11 to 34 a month on fewer clicks. Every call is tracked from the ad to the repair order.

Results after fixing an auto repair landing page: faster load time and three times more calls from Google Ads
Fewer clicks, three times the calls.

Example shop. Nate's Auto Repair is Nolavi's sample shop with made up numbers. The steps are exactly how Nolavi works on a real shop's data.

Questions

Quick answers.

Why do my ads get clicks but no calls?

The page is slow, the number is hard to find, or the ads run when nobody answers. Check all three.

Should my ads go to my home page?

No. Send each ad to a page about that exact job, with a call button at the top.

Keep reading

See it on a sample shop.

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