Guides · Marketing

My marketing agency sends reports, but my shop isn't any busier

You get a nice report every month. You still can't tell if it's working. Here's how it played out at our sample shop, the way a mechanic works a car: concern, cause, correction, verification.

1

The concern

Nate's agency sent a 14 page report every month: impressions, clicks, reach. His car count hadn't moved in a year.

Table matching auto repair marketing agency campaigns to repair orders, showing three campaigns with no jobs
Three campaigns brought in almost nothing.
2

The cause

Nolavi matched the agency's campaigns to actual repair orders. Two of the five campaigns brought in nearly all the jobs. The other three were brand ads people saw but never called from.

Nolavi marketing idea to stop auto repair ad campaigns that bring in no repair orders
One tap to stop the waste.
3

The correction

We kept the two that worked, turned off the three that didn't, and reported in cars and dollars instead of clicks.

4

The verification

Car count rose from 92 to 104 a week, and the monthly report now fits on one page: jobs, sales and cost per customer.

Auto repair shop results after cutting campaigns that brought in no repair orders: more cars and less spend
More cars, less spend.

Example shop. Nate's Auto Repair is Nolavi's sample shop with made up numbers. The steps are exactly how Nolavi works on a real shop's data.

Questions

Quick answers.

What should an auto repair marketing report show?

Booked jobs, sales and cost per customer, by campaign. If it only shows clicks and impressions, ask for more.

Should I fire my marketing agency?

Not until you see which campaigns bring in repair orders. Often a few work and the rest should go.

Keep reading

See it on a sample shop.

Open the demo and find this kind of problem yourself in a minute. Or book your 14 day free trial: it starts with a quick call, and we set it all up and fit it to your shop.

Try the demo on a sample shop