Guides · Marketing

How do I get more 5 star reviews without begging?

You know you do great work, but your reviews don't show it. Here's how Nolavi works through it, the same way a good mechanic works on a car: find the concern, the cause, the correction, then verify the fix.

1

The concern

Nate had 23 Google reviews. The shop across the street had 310.

Bar chart of new Google reviews each month for an auto repair shop after automatic review requests
From almost none to a steady flow.
2

The cause

Nobody was asking. When they did, it was days later and customers forgot.

Table of review request results for an auto repair shop
One in three left a review.
3

The correction

Nolavi now sends a short text with a review link an hour after a repair order is paid, only to customers who approved their work and didn't come back unhappy.

4

The verification

Reviews went from 23 to 94 in three months, with a 4.8 average, and Maps calls doubled.

Auto repair review growth results and Google Maps calls
More reviews, more calls.

How we work. We make changes like this for shops all the time, using each shop's own data. The numbers shown are examples.

Questions

Quick answers.

When should I ask for a review?

Shortly after the customer pays and drives away happy. Same day works best.

Is it OK to ask every customer?

Ask the ones who had a good visit. A simple text with a direct link is enough.

Keep reading

See it for yourself.

Open the demo and find this kind of problem in a minute. Or book your 14 day free trial: it starts with a quick call, and we set it all up and fit it to your shop.

Try the live demo