The phone rings while everyone's under a car. You never know who it was. Here's how it played out at our sample shop, the way a mechanic works a car: concern, cause, correction, verification.
Nate thought he missed a few calls a week.
Nolavi counted 61 calls last week and 14 unanswered, mostly between 12 and 1. Most were from ads he'd already paid for. At his normal booking rate, that's about 5 missed jobs, around $2,000.
Someone now covers the phone over lunch, and every missed call gets a text back within 2 minutes.
Missed calls dropped from 14 to 3 a week, and Nolavi shows the jobs won back every Monday.
Example shop. Nate's Auto Repair is Nolavi's sample shop with made up numbers. The steps are exactly how Nolavi works on a real shop's data.
Many shops miss 15% to 25% of calls, mostly at lunch and closing time.
Cover the busy hours and text back every missed call right away.
Open the demo and find this kind of problem yourself in a minute. Or book your 14 day free trial: it starts with a quick call, and we set it all up and fit it to your shop.
Nolavi